Operations Manager


Cochrane, ON



Terms of employment:

Permanent – Full Time

Key Responsibilities:


  • manage all aspects of Branch Operations at a high-level including efficiency, cost control, inventory management, ensuring full compliance with company policies and procedures;
  • promotes and leads safety and environmental compliance at all times by ensuring that all safety and environmental policies and procedures are enforced;
  • mentor and support Managers/Superintendents/Supervisors at their respective locations;
  • discovers and secures opportunities with customers;
  • manage quality control and assurance to ensure consistent operating performance;
  • analyze internal processes, identify potential opportunities for increased efficiency and make recommendations to meet compliance and/or streamline work;
  • identify and recommend process improvements to the President and Engineering Department;
  • ensure facility operations are conducted in accordance with corporate policies and procedures;
  • attend safety meetings on a regular basis and provide support as needed;
  • develop and manage relationships with customer contacts, facilitating customer service and satisfaction;
  • identify and participate in the implementation of new business opportunities and service additions;
  • ensures that all reporting requirements are met and reports are accurate;
  • recommend capital projects for facility improvements and cost savings;
  • participate in hiring Management and Supervisory employees; provide leadership to operations staff; communicate area, divisional and Company initiatives to Superintendents/Supervisors/Managers;
  • ensure the consistent delivery of high-quality service to meet or exceed customer expectations and service standards;
  • coach to improve the customer experience and interact with customers to obtain feedback on their experience;
  • provide quick and effective responses and resolution to customer complaints ensuring that the problem resolution standards are understood and followed by all staff within your area of responsibility;
  • communicate and ensure understanding of Company’s business goals, values, and strategies to Superintendent/Supervisors/Managers and Support Staff;
  • motivate and coach the team to achieve their performance goals and support the Company’s objectives ensuring recognition of accomplishments;
  • empower and encourage staff participation in decision making and innovation;
  • guide employees to the resources and tools available that address customer, personal and organizational issues, queries and goals;
  • ensure Managers/Supervisors/Superintendents are effectively trained to perform new procedures;
  • monitor to ensure new procedures are followed and training is utilized;
  • other duties as may be assigned within the reasonable scope of work of the position



  • bachelor’s degree or minimum 5 years in a management or senior supervisory role;
  • experience with the development of policies and procedures;
  • advanced Microsoft Office Suite skills;
  • knowledge of business, finance and management principles;
  • proven leadership skills to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment leading to the achievement of business goals and superior performance;
  • ability to establish and maintain a service environment focused on exceeding the customer’s expectations;
  • basic people management skills to perform recruitment activities, develop employee capability, manage performance, coach, apply and explain HR policies and procedures;
  • ability to monitor employee satisfaction, identify deteriorating situations and take action;
  • developed problem solving skills sufficient to identify problems, generate solutions and decide on a course of action;
  • ability to evaluate solutions in terms of business, financial and customer impacts;
  • the candidate must successfully complete a site pre-employment drug test as per the company policy;
  • must possess a valid driver’s license;
  • bilingual written and verbal communication would be an asset

Apply for: Operations Manager

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